Hospitality has always meant more to me than service.
To me, hospitality is about creating experiences where people feel seen, valued, and remembered… That applies just as much to the associates we lead as it does to the guests we serve.
That belief is the heart of “The Story Behind the Stay”, a book I’m currently writing as I reflect on my journey through hospitality, leadership, and how both connect to my God given purpose.
What does hospitality mean to you beyond the guest experience?
Originally shared on LinkedIn. Republished here from Shawn’s original post.
